Frequently Asked Questions
How long does shipping take?
Orders are typically delivered within 3–5 business days.
How much does shipping cost?
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Free U.S. shipping on orders of $40 or more
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Free international shipping on orders of $70 or more
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U.S. Shipping: Under $6.99
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International Shipping: Under $24.99
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How can I track my order?
You will receive a shipping confirmation email within 1 business day after placing your order. Once your order has shipped, your tracking number will be included in that email so you can follow your package every step of the way.
What if my order arrives damaged or I receive the wrong item?
If your order arrives damaged or you receive the wrong item, please contact us immediately at thejasmariecosmetics@gmail.com. Include your order number and clear photos of the damaged or incorrect item so we can review your request and send a replacement.
What is your return and exchange policy?
Due to the nature of our cosmetic products, we do not accept returns or exchanges. This policy is in place to protect the health and safety of our customers, as we cannot resell products once they have left our facility.
The only exception is if your order arrives damaged or you receive the wrong item. If this happens, please contact us immediately at thejasmariecosmetics@gmail.com, and we’ll be happy to assist you with a replacement.
What payment methods do you accept?
We only use trusted payment methods to provide a safe and secure checkout experience for all of our customers.
We currently accept PayPal and Venmo. If you don’t have a PayPal account, you can still complete your purchase by selecting PayPal Checkout and choosing the Pay as Guest option. This allows you to pay securely with your debit or credit card without creating a PayPal account.
Do you ship internationally?
Yes! We proudly ship to customers within the United States and internationally.
Are your products cruelty-free?
Yes! All of our products are 100% cruelty-free. We do not test our products on animals.
Are your products safe for sensitive skin?
Our products are formulated to be suitable for most sensitive skin types. However, because every individual’s skin is different, we recommend performing a patch test before full use, especially if you have known skin sensitivities or allergies.
How can I contact customer support?
If you have any questions or need assistance, please contact us at thejasmariecosmetics@gmail.com. Our team is happy to help.
When do you restock sold-out products?
We restock sold-out products on the 1st of every month, subject to product availability.